Capital Electric Return Policy
At Capital Electric we are dedicated to customer satisfaction. That is why we have made the process of returning items as simple and expedient as possible. If you need to return the product, rest assured that we will give you the attention you need, when you need it.
With this in mind, we have made the commitment to you by creating the Capital Electric 3-Day Prompt Return and Credit Pledge.
Upon customer request to return material purchased from Capital Electric, within 3 business days:
- We will pick-up the material, OR
- Contact the customer for additional information/update status
After we pick-up the material, we will within 3 business days:
- Issue credit, OR
- Contact you for additional information/update status
Capital Electric Return Guidelines Stock Material
- We accept for full credit any material that:
- Was purchased from Capital Electric*;
- Is currently stocked at the time of the return;
- Is unused & uninstalled;
- Is in sellable condition; and
- Is in original factory packaging.
*commodity materials return value based on lesser of either original purchase price for the product, or current market price for product.
Non-stock material may be returned for partial to full credit under the following conditions:
- Return is subject to manufacturer approval
- Manufacturer freight/handling charges may be deducted from the return value
- Capital Electric handling & freight charges on non-stock returns due to customer error.
Defective material may be returned (subject to inspection) for full credit or replacement material
Capital Electric Errors
In the event of Capital Electric error, full credit or replacement materials will be provided.
The following items are exceptions to the above policies and are not returnable:
- Items that have been installed, used or
- Materials not purchased from Capital Electric;
- Outdated or expired material;
- Cut Wire
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